Like many others, the financial services sector has not escaped the current challenges of industry-wide change. Automation, new technology, the flooded competitor market and new business models have disrupted the traditional landscape. What will give you the edge?
As the royal commission has highlighted, a back to basics approach with a fresh focus on workplace learning and development is needed, and the development of effective soft skills such as clear, open and transparent communication is essential.
The Colin James Method® is a specialist communication training program which is widely recognised as a leader across the financial services sector. This value packed online program is now accredited by the Financial Planning Association (FPA) for 20 CPD hours.
How can professional communication training help you?
1. Learn to clearly articulate your message for the best customer outcomes
While you may be a technical expert in your field, the fact is that most people don’t really have a grasp on the finance industry and don’t always understand the information you are providing. Many advisers fall into the habit of throwing around technical jargon without considering that their customers may not fully understand. This communication gap can result in misunderstandings, discrepancies and dissatisfied customers, if not worse.
The right communication training provides you with the confidence to clearly articulate your message, ask the right questions and ensure you are on the same page to deliver the best possible outcomes for your customers. With the emphasis on providing a positive customer experience in order to stand out from competitors, professional communication training will teach you how to clearly structure your conversations, influence decision makers, achieve the best results for your customers plus, upon completion of the program, be eligible to receive 20 CPD hours.
2. Enhance your ability to engage with clients and colleagues
Customers may not always jump at the opportunity to learn all they need to about finance, however it is the adviser’s responsibility to ensure customers are fully educated. Your ability to express key messages in a way customers can clearly understand is key to customer satisfaction. This skill is what will separate you from your competitors by providing an experience that is more enjoyable, memorable and delivers the best possible outcomes.
Not sure you have the time?
Our flexible online learning format allows you to learn at your own pace, providing instant access to our full suite of learning materials, including over 30 video modules, which can be completed as soon as practicable or over a 12-month period.
Register today for The Colin James Method® Mastering Communication online program; now CPD accredited for 20 CPD hours.
Register today
http://theeffectivecommunicationcourse.com/fpa-cpd
Note: The Colin James Method® Mastering Communication Program has been accredited as continuing professional development by the Financial Planning Association of Australia (FPA).
